Last Updated: 22/09/2023
Welcome to Sterling Inn Bangalore, a unit of Delight Hospitality (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in any way.
- Information We Collect:
(a) Contact Information: This includes your name, email address, postal address, phone number, and other similar contact details.
(b) Reservation Information: Details related to your bookings, including dates of stay, room preferences, and special requests.
(c) Financial Information: Payment details, transactions, and other financial data necessary for processing reservations and payments.
(d) Technical Information: Information collected through automated means, such as cookies, IP address, device details, and usage patterns on our website.
(e) Feedback and Reviews: Any reviews, feedback, or opinions you provide about our services.
- How We Collect Information:
(a) Directly from You: When you make a reservation, interact with our staff, or provide information through our website.
(b) Automatically: Through cookies, pixels, and similar technologies when you visit our website.
(c) Third-Party Sources: We may receive information from third-party sources, such as travel agencies or booking platforms, in connection with your reservations.
- How We Use Your Information:
(a) To fulfill reservations and provide services you request.
(b) To communicate with you, including sending booking confirmations, updates, and responding to inquiries.
(c) For marketing and promotional purposes, with your consent.
(d) To improve our services, analyze user behavior, and enhance the user experience on our website.
- How We Share Your Information:
(a) Service Providers: We may share your information with service providers for purposes such as payment processing, customer service, and analytics.
(b) Third-Party Partners: With your consent, we may share information with partners for marketing or promotional activities.
(c) Legal Requirements: We may disclose your information when required by law or to protect our rights and interests.
- Your Rights and Choices:
(a) Access and Correction: You can request access to, correction, or deletion of your personal information.
(b) Marketing Preferences: You can opt-out of marketing communications at any time.
(c) Cookies: You can manage cookie preferences through your browser settings.
- Security Measures:
We implement technical and organizational measures to safeguard your information and protect it from unauthorized access or disclosure.
- Contact Us:
For any questions or requests regarding your privacy, please contact us at connect@sterlinginn.in.